There might be a software fix. While you're listening to your iPod, press and hold down the menu button for 5 sec and then keep holding it. A menu will pop up with the version of software you have. If the SW version says CC, then the dealer will have an update for you. If it says CE, then it's the latest. It could also be an issue with the iPod. Is it an iPod Touch or Nano? The latest versions of these seem to be having some interface issues and will need to be fixed by either Apple or us. Don't think that those have been resolved yet.