Originally Posted by NoItsOnlyAV6_ButItRocks (Post 7064368)

I just got off the phone with Curtis at GM. She said that "...the car will not be covered under warranty because the motor has been run numerous times with inadequate oil. Unless new facts are presented in this case, the decision at GM is final..."

I attempted to explain the facts (as I have detailed above) to her and she explained that she was not a technically trained and that the decision is final. I then asked if I could have the names of the people who made this decision. I want to make sure that they have all the facts accurate. She placed me on hold for a minute and then came back to say that she could not reveal the names for privacy reasons.

I then asked for Supervisor. His name was Kevin. He also said that the decision was final and that the decision would not be changed unless new facts were brought in.

I asked for a written record of the facts. He could not provide them. I asked where he was getting the facts. He said from the service manager at the dealership. I explained that I have talked to the Service Manager many times and as he sees the facts it should be covered under warranty.

We went round and round for 15 minutes and then I explained to him that the oil has been changed every 3000 miles and I explained to him how prior to the Jiffy Lube change I measured full oil and 3 days prior to the engine dying that it was full. He repeated back what I said and I felt he was seeing why frustration was genuine and that none of this makes sense. And then he said...What I can do is mark on the case that you are dissatisfied and then close out the case. The decision at GM is final. Thank you I said sarcastically.

:emoticon1:

I was getting no where and had to hang up.

I just tried to call the service manager at the dealership and was told that he is in a closed door meeting. Figures....They are most likely trying to figure out what to do next with my 4000 lb problem on their lift.

Originally Posted by scrming (Post 7064495)

Dang! What a CROCK!!! There have been numerous cases here on Camaro5 alone with the exact same issue and GM has covered the motors!!! It's not like GM has never heard of this issue!

Originally Posted by KMPrenger (Post 7064784)

...I can't believe they aren't covering it, or at the very least willing to pay for a good portion of the costs. There are numerous cases of this happening on this site and pretty much every time GM has covered it, even on the modded cars....

Originally Posted by NoItsOnlyAV6_ButItRocks (Post 7064832)

It is unbelievable for sure. That was the annoying thing during my phone call with GM. They did not even bring that up an offer to cover partial costs as an option. It was as simple as "...it will not be covered under warranty...The decision by GM is final..". Granted I understand that their job must be tough listening to people getting frustrated every day but I found the "finality" of make it very hard to hold my tongue.

Originally Posted by jkchambless (Post 7070616)

Have you spoken with an attorney yet? Sounds like it's time.

Originally Posted by shrinkdoc (Post 7070984)

Contact some ofnthe people here who had theirs covered, and ask for the actual rep that assisted them. They obviously know of the issue.

Originally Posted by Decepticon21 (Post 7072102)

This is bull spit! My care was modded and I didn't have any receipts of my oil changes etc. But My engine was warrantied.. I hope you don't back down man, Fight this and keep at them. This cant be let go. Gm Knows of the issues with the LLT motor, they cant deny it. Don't give up! Wish I could support you more.