ATL Muscle |
04-12-2012 06:00 PM |
AAC HAS PROVIDED ME THE WORST CUSTOMER SERVICE EVER!!!!!
I ordered the Dynamic RGB scanner from AAC Oracle March 25th and did some research and decided i wanted the RGB scanner instead. I called and spoke with Melissa and she said she would change the order and refund me $20 for the difference. I asked her to just expedite my shipping with the difference of the money and she could keep the change. She okay and that i would have it friday because i needed it for an event on saturday.
I check the shipping and the scanner would not arrive to me until monday instead. I called Melissa again and she said for the inconvenience she will refund me the shipping cost, i said fine... i'll bite the bullet for the show.
I received it monday and installed it that night but found out that the remote was not responding properly. It would change colors but not other functions would work. I called the next day and they gave me troubleshooting options: Take scanner out and try, replace battery ($6 Duracell), make sure its directly in line with scanner, etc. Nothing worked, so they would send me a remote and i'll send the old one back.
I received the new remote that friday, and tried it instantly and it didnt respond AT ALL! So saturday, i sent back the scanner and both remotes via FedEX for $20, out of my pocket.
They received the scanner on wednesday and the guy named Jeff (or something like that) said the replacement would be shipped out the same day. I told him i have another event this weekend and that i would pay extra to have it shipped 2 day air to have it friday. He said he'd hand deliver it to the shipping department so that it definitely would get to me by friday. So once again, i paid out of my pocket...
So i check the tracking label that was sent to me last night that said the item would be here friday. I checked this afternoon but the item was never even shipped out until 5:30pm TODAY! So because it has already shipped and it will not get here tomorrow, i cant pay for next day and i once again was inconvenienced and i will not have my merchandise by the deadline. I think i may just say FCK it and return everything.
AAC Oracle is a good product but when it comes to customer service and doing things they say they will do, they SUCK! This was my first experience with AAC and it may be my last. Im very easy going and not the type to complain, but DAMN! i can only take so much!!
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