Originally Posted by clayton006 (Post 4556621)

I've contacted GM customer service with my re-occurring 1-2 shift grind issue on my 2011 Camaro. After the first 50 miles the first service stop was having second gear replaced. I've been back to the shop two more times since then (1900 miles later) and I can demonstrate the problem for the service writer and my salesman. My salesman was kind enough on his lunch time to drive my car with me in it and produce the same issue (Trying to eliminate the driver factor in the equation). This is 5 minutes after I took my car from their service department where they were "unable to reproduce the problem" 200 yards to my salesman who was able to get this to happen without thinking about it and just driving the car.

I have a case number if anyone is willing to follow up. I can PM the number to whoever needs it and provide the salesman name who drove my car (who said he'd be happy to speak with anyone from GM customer care because he doesn't like the fact that I'm not satisfied).

I've been very patient with this issue since it has been going on since the purchase of the car in November of last year. I don't want to get rid of the car I just want it fixed properly so I can enjoy it to its full potential.

Originally Posted by SSPooler2010 (Post 1726055)

In June 09 we ordered our 2010 1SS. Two days later after reading up on this forum I went back and upgraded to the 2SS. I really wanted the USB option for my Ipod ( yeah this is the female pooler not the male) but I also figured that for $2300 I should upgrade because I didnt want to kick myself for not spending the little extra to get the 2SS. Anyway, after some problems with the dealership and a call to the Customer Relations Number the car arrived and we picked it up on 9-18-2009. I had the car in the shop the following week with a problem with the USB feature. I would be driving and then all of a sudden it would stop playing the IPod and give me a "No Data" message and kick me over to the radio. Not long after the first trip to the shop we were dropping it off again for the same problem. And again. Skipping forward as the car was "stored" at the end of November because of the nasty winters here. April 1st we took the car out of storage and got to drive it again....still same problem. I took it back in to the dealership AGAIN (FOUR TIMES FOR THE SAME PROBLEM). Atleast this time they were telling me that there was a service bulletin and I am being told that there just needed to be basically an operating system update. So I dropped the car off and was given a base model ford focus that drove like crap. I was not pleased. Anyway getting off topic supposedly this fixed the problem... yet it still happens everytime I am in the car. I called customer care yesterday and was told that they would call me back yesterday. I finally get a return call after 2pm today. I called them back only to be told that it was immediately escalated and that I would get a call tomorrow afternoon. I asked to speak with a Supervisor or Manager twice I called for this only to placed on hold for over 20 minutes each time. Then they would come back and tell me that a Supervisor or a Manager was not available.

I am SOOOOO aggrevated. I LOVE this car but I am really tired of having to put it in the shop and having to drive a little crap box around instead of my gorgeous car. I am blessed that I didnt have to finance the car and I paid cash....So I have to tell you I am sorely tempted to sell the damn thing and go with something else. I was patient about all of this until the last time it was in the shop. It should not take 5 trip into the shop to fix a problem like this. But no one at GM seems to care that I am upset or even understand WHY I would be upset about this.

So far I am NOT impressed with the customer care department. I am truly hoping that they surprise me.

Originally Posted by Inferno (Post 2967346)

No comments on my post camaropete??????

Originally Posted by mad@gm (Post 3047680)

Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.

Originally Posted by XclusivEric (Post 2427921)

Check your passenger floor... does if feel wierd and slimy/greasy? Do you ever get a slight white mist from your AC/Heater vents? Does it smell/taste sweet? Most likely it's your heater core. It was hard for me to notice when one day, I'm sittin at McD's drive thru and my car starts overheating. Wow needless to say it was my heater core..... at 18k? WOW! I think GM quickly threw these badboys together with that big bailout they recieved to try and make a profit from the production. Speculation? I think not, given the timeline I think it fits perfectly. I think by the time the dust settles we'll have space shuttles to fly around in.

Originally Posted by Inferno (Post 2955262)

So Pete what are the criteria for helping customers?

Originally Posted by Inferno (Post 2967346)

No comments on my post camaropete??????

Originally Posted by camaropete (Post 3014552)

Sorry, been traveling a bunch for work. There really is no criteria. If you have a legitimate problem and I think there is something I can do to help, then I will. I can't always and I usually try to tell you based on my humble opinion whether you really have an issue that I can assist with or not.

Originally Posted by mickymaro69 (Post 4633273)

wow camaropete surely shut his trap quick there dint he!:laugh:

Originally Posted by x2dad (Post 4760133)

I own a 2011 2ss convertible and I have had ongoing problems since day 1.
The guys at the dealer are really nice guys and they are trying but I still have the same 2 problems since day 1. Every time it rains my rear carpets are soaked. The water bags have been replaced twice, adjusted twice and carpets replaced twice and I still get water in the car. I have never seen any water entering the car so I assume its a water bag issue. I finally got GM involved against my dealers request and have a complaint #. The car is in the dealer again for its 5th attempt at repair.

Also I had the dealer install a non GM exhaust system when the car was delivered. The exhaust has been banging and rattling around when it's cold since the beginning.

Any suggestions??
Thanks for your help

Originally Posted by Brent_$$ (Post 4838858)

I have a 2010 camaro 2ss/rs which I have added tvs2300 long tube headers cold air intake, shift light and led lighting system for show my car has been professionally tuned by east coast supercharging. I had the following codes come up u0140,u0121, p2138, p0856,p0573, and p0513. And a reduced engine power indicator for about 10 min. They have stated that they can not do any work or warenty work on this vehicle because of the aftermarket mods on my car. They stated that the codes were a direct result of the mods I have added. After talking with east coast supercharging I have come to find out this has nothing to do with the mods or the tune. And is most likely due to short or bad connection to wiring from around the gas peddle or under the dash area.which it has been 2 years sense I had these mods put on and have not had an issue with the car till the last 2 months, so it makes perfect sense that this is not due to the mods. I called back they said that they cannot do any work on the car bc of the aftermarket product and I got rather agrivated with them and let them know I don't appreciate their shady dealing and it is exactly the reason I didn't buy my car from that dealership bc of the shady buisness there sales men tried to pull when looking to buy my car. Am I correct that the warranty is to be still honored by GM unless the problem is a direct result of the aftermarket addons? If I am wrong let me know, I know that the problem is electrical and nothing to do with my add ons. The problem needs to be fixed before I have any serious damage to my car in the future. The lights are all off but it is a matter of time before this bad connection where ever it is continues to short and cause perminat damage. So if GM won't warranty bc off addons and it's on me ( if that is the way it is suppose to be) where do I get my car worked on to find the issue if no GM dealership will look at my car?

Originally Posted by Chevrolet Customer Svc (Post 4838206)

Kerry I responded to the thread you made about this. Could you message me your latest case number so I can look it over for you? Thank you.

Jeff Morris, Chevrolet Customer Service

Originally Posted by CamaroBC (Post 4993143)

I have a question that seemed to have started small, but has raised more questions.
A while back I hit a pot hole that cracked the rim. I immediately paid for a new wheel out of pocket. The car still was not right, so I had it looked at by 4 different shops. 2 diagnosed the inner tierod needed replacement, 1 shop could not find the exact problem and said the tie rod was ok.

My Dealer GM shop said the Tie rod was ok, the tech assigned to work on it acknowledged that while there was more complicated work that was necessary to keep my alignment from being in the red (which he seemed unwilling or untrained to do) that it was ok, and instead of addressing the actual work needed to be done, he then instead further misaligned the opposite wheel putting IT in the red also, to compensate for the original wheels problem. The customer service agent I was dealing with then basically said all was good and sent me on my way. This after spending all day in the shop. The felt horrible to steer, It wasn't until after this visit that I received the second diagnosis that the tie rod needed replacement by another source.

So basically my questions are:
1-Is there need for escalation here? I was very forthcoming with all information about the wheel, and some how they were unable to detect that the tie rod needed replacement? I was charged $130 for God knows what, probably the further misalignment of the car.
2-Is a busted tierod not covered under warranty in which there was no collision with any vehicle?
and 3-At the very least should'nt I get a proper alignment with the money I spent or a refund? If the car was unable to be properly aligned due to a further problems which for whatever reason they could not detect...but everyone else could,...then why was an alignment attempted? Shouldnt they have said "we can not achieve a proper alignment due to a problem in your wheel..." and go from there? Why further mess up the alignment? Why charge me for that? Why not just tell me I need a new Tierod?

Unless the work is covered under warranty which I can now understand why they did not want to do it. But what they did was very dangerous because steering conditions are that horrible. Whats my best course of action here.

Originally Posted by jeffny09 (Post 4996004)

If ur tie rod needs to be replaced. IT wont be under warranty ...these wear out from street conditions. Whixh will not be covered..wear n tear is not covered..as foe the alignment. They charged u for time.probably..they shouldnt have touched your other wheel if the other wheel was not aligning properly. lutting the other one in the red does not help the other wheel it judt makes both of them bad now.. I would go back to.that shop(where did u go?) and get answers as to y thy did that and u want all wheels as close to.spec as possible and if the tie.rod needs replacment then replace it.. 130 bucks foe them to.mess up your alignment is just not.right..u shouldnt have excepted it from them.bro..wether the work is covered under warranty or not it dont matter..ts there job to.fix the.problem with the car. Shoot.me a text we can talk about it. Id really like to know what shops u went too.

Sent from my SCH-I510 using Tapatalk 2

Originally Posted by Black Wasp (Post 5186710)

So I have patiently bit my tongue and what not for the past two weeks about my camaro. Ever since I traded it in for a SS I have had nothing but problems. I took my 2011 brand new Camaro in for a vibration and everything has went down hill from there. The service tech e said he "thinks" its the drive shaft turns out it wasn't yet he did not call me to tell me this I had to call nor that I had to wait 3 extra days because he "forgot" to order the drive shaft fastners. Since then my car has been at the dealer for 2 consecutive weeks and of that I have had one phone call from the dealer. Even after a field tech engineer came out to pretty much do research and development and he still has no idea and it seems like a car I am paying on is a ginuea pig.They are still trying to figure out the problem supposedly but don't feel the need to contact me to let me know what is going on makes no sense to me. Not to mention I have only had it a little of 4 weeks and it's spent half of that in a shop. The fact that the gm or the dealer nor the service director has placed a call speaks volumes about the lack of acknowledgement of the problem. It's just really frustrating that the is a TOTAL lack of communication.

Originally Posted by Chevrolet Customer Svc (Post 5190862)

I apologize for any inconveniences you may be experiencing with this issue. If you could please send me any information, I would like to research this concern further. I just need your first and last name, address, phone number, VIN, mileage, and involved dealership. I look forward to working with you!

Brandon
Chevrolet Customer Service