To recap:
Left Rear Quarter Panel on my 2SS is flaking paint pretty badly in the seams. Contacted my local dealership and was told to visit the Collision Center for repair. Regional GM Rep was contacted, and the only authorized work was a "touch up". It came out poorly. It's been 6+ weeks now, and the Regional Rep has all but refused to see my car in person.
Please reference thread
http://www.camaro5.com/forums/showthread.php?t=42960
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I contacted GM Customer Service about this issue, and was assigned a "District Specialist". I spoke with the District Specialist this evening and was told this paint issue will
NOT be covered under Warranty. Furthermore, if I do want to address this issue, I must go back to my original dealership and work it out with them. To GM, this was obviously a defect upon delivery, and I should not have accepted the vehicle.:mad0260:
First off, the vehicle was delivered perfectly. I inspected it VERY thoroughly, after all of the posts on here. Secondly, if it's not a Warranty issue, why was it repaired under warranty originally??!?!?!
Thirdly, and my BIGGEST gripe of all -
Why in the hell must I drive 1+ hours to have my car repaired, when my local dealership is 10 mins max away from me? What if I moved cross country? I would have to ship my car back?? I asked the rep that, and she stated "Mr. Kirk, do you plan on moving that far away in the near future? If not, you need to visit your original dealership." She couldn't tell me what the threshold was, 500 miles? 1000 miles? At what point is "far enough" away to get it covered at another dealership.
I've frankly had it. The Regional Rep refuses to look at the vehicle, and some person who's never even looked at my vehicle is deciding warranty decisions on it, without even speaking to the Collision Center Manager in the first place. She called the "Service Manager" who had no clue about my car, but said "If paints flaking, it's definitely a manufacturer's defect and should have been caught at PDI."
Seriously, when can I get a simple paint issue fixed, without jumping through 5 hoops and balancing on one foot? I've defended GM at every turn, but this Customer Service has GOT TO GO.