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-   -   I'm pretty dissapointed and mad at a "reputable dealer" UPDATED (http://www.camaro5.com/forums/showthread.php?t=39670)

rallyyellow 08-28-2009 11:00 AM

I'm pretty dissapointed and mad at a "reputable dealer" UPDATED
 
So last Wednesday (8/19) I placed my order with a "reputable dealer" here in TX. Now, my salesperson was "busy" with a presentation (though the receptionist said he was on lunch) so he had another salesperson do my order to help him out. That salesperson sat me down and showed me everything he was doing as he ordered on the system. He took me to the financing people to do the deposit and then gave me a copy of the order. We went back to the showroom and I see my original salesperson with about 4 other salespeople looking out the window. He comes toward us and writes on a paper "Supplier price only" and puts it in my file. I look at the order and there is no number on it. I asked my original salesperson about it and he said that they place orders on Tuesday :iono: and that he would call with the order number on (8/25). I said great and went on my way. So Tuesday comes and nothing. Wednesday afternoon (7:00 pm) I call and my salesperson cannot "find" the number on the system and says that he will give me a call tomorrow (8/27). Today is Friday and still nothing.

Now, this person has not returned any of my phone calls since I contacted him at the end of June, and that was through email then phone that same day... the ONLY TIME I can say he returned my call. I feel that I should not be chasing this salesperson around. I mean, it's not like I'm buying a $10k Aveo or something. It's a $30k + car. I have been very polite all the times I have spoken to him and I feel outraged that I am in this situation. What would you guys recommend I do??? I do not want to ruin a reputable dealer's name here because of one bad customer experience, but he has sold cars to some members here in the Texas area and they all said they were always updated on everything in a timely manner. :mad0259:


UPDATE

I have been contacted by Don Kerstetter, the GM at Classic Chevrolet in Sugarland and it seems that they will do everything in their power to correct this and keep my business. I do not believe I will have any more problems with communication from this dealership. He said "we screwed up and we want to make it right". That alone says they are straight up people and are willing to accept responsibility for their mistakes instead of offering excuses. I want to thank Eric Hall for taking time to personally make sure that this problem was resolved. I also want to thank all the other Camaro5 members who gave me advise through this. PLEASE DO NOT LET THIS MISHAP PREVENT YOU FROM BUYING AT CLASSIC CHEVROLET. They are a great dealership and will do whatever it takes to make the customer happy.

THANK YOU ALL!!!

Mac1 08-28-2009 11:08 AM

Quote:

Originally Posted by rallyyellow (Post 855602)
So last Wednesday (8/19) I placed my order with a "reputable dealer" here in TX. Now, my salesperson was "busy" with a presentation (though the receptionist said he was on lunch) so he had another salesperson do my order to help him out. That salesperson sat me down and showed me everything he was doing as he ordered on the system. He took me to the financing people to do the deposit and then gave me a copy of the order. We went back to the showroom and I see my original salesperson with about 4 other salespeople looking out the window. He comes toward us and writes on a paper "Supplier price only" and puts it in my file. I look at the order and there is no number on it. I asked my original salesperson about it and he said that they place orders on Tuesday :iono: and that he would call with the order number on (8/25). I said great and went on my way. So Tuesday comes and nothing. Wednesday afternoon (7:00 pm) I call and my salesperson cannot "find" the number on the system and says that he will give me a call tomorrow (8/27). Today is Friday and still nothing.

Now, this person has not returned any of my phone calls since I contacted him at the end of June, and that was through email then phone that same day... the ONLY TIME I can say he returned my call. I feel that I should not be chasing this salesperson around. I mean, it's not like I'm buying a $10k Aveo or something. It's a $30k + car. I have been very polite all the times I have spoken to him and I feel outraged that I am in this situation. What would you guys recommend I do??? I do not want to ruin a reputable dealer's name here because of one bad customer experience, but he has sold cars to some members here in the Texas area and they all said they were always updated on everything in a timely manner. :mad0259:

Stop calling. Confront him face to face and express yourself. Get any deal in writing making sure of managers approval. You are the customer and should be in control. There are plenty of other dealerships. Do not fear missing or losing out on a new camaro because of an uncommunicative salesperson at a single dealership. Let him know this too. Good luck! :wave:

BAD BRAD 08-28-2009 11:13 AM

thats right ur the customer make them make it right or go some where that they will take care of u. my dealer took care of me from first day till the day i got my car. i am sure they would love to sale u one. rick newton bruner chevy brownwood texas. this guy has 20 plus years with sales exp.

ahart04 08-28-2009 11:21 AM

i would give him one more chance as stated above (face to face, no bs). if you so much as sense a shred of bs, i would walk out and place my order elsewhere. and btw, if a dealership gives great customer service to 'most' people, then that's not great customer service... you should tell us the name of the dealership so that unexpecting cam5'ers don't run into the same problem. if they have given poor customer service, we all would want to know about it...screw their 'reputation'.

rallyyellow 08-28-2009 11:22 AM

Quote:

Originally Posted by ahart04 (Post 855684)
i would give him one more chance as stated above (face to face, no bs). if you so much as sense a shred of bs, i would walk out and place my order elsewhere. and btw, if a dealership gives great customer service to 'most' people, then that's not great customer service... you should tell us the name of the dealership so that unexpecting cam5'ers don't run into the same problem. if they have given poor customer service, we all would want to know about it...screw their 'reputation'.

It's Classic Chevrolet in Sugarland, TX. A lot of people here recommended that I go there to place my order.

talwell 08-28-2009 11:25 AM

Go there, smack the shit out of him then cancel your order. If you are not already in process you have nothing to lose.

Then come back to Camaro5, send Camaro Scotty a PM and have him set you up with a reputatable dealer that deserves your business and will treat you right. If it is Classic Chevy giving you the problem I am sure he will get it resolved instantly.

rallyyellow 08-28-2009 11:25 AM

btw...
 
ahart04, where did you order from? I see you're from Austin and I go to UT. I'm going to be interning in DC from Sept. 1- Dec. 17 and have to go back to Austin to graduate on Dec. 19. Maybe I can pick up my car then lol

CloudXTC 08-28-2009 11:29 AM

i would go speak to the sales manager... get the issue straightened out...

PAUL SS 08-28-2009 11:33 AM

Go there, ask (tell them) to see your order workbench with your order number and make sure you have a written Motor Vehilce Purchase Contract with specific options and prices and discounts with your deposit (your order workbench order number should also be on this. Make sure it has all required signatures, ask for general sales manager approval. If you can't get what you want, it's time to move on.

Take it from someone who knows. Good Luck.

SS-Eric 08-28-2009 11:35 AM

Rally,

Call me @ 817-421-7266 and I'll get it resolved for you!

IROC'D 08-28-2009 11:52 AM

I ordered mine from Classic in Sugar Land. I've had no problems so far but I did I ask to talk to the inventory manager to get my order #. I ordered on July 20th and the order was accepted by GM on 8/3. My rep gave me my workbench order the day I ordered, but it didn't have an order # on it yet. I checked the next week and it still wasn't accepted by GM, but the next week is when my status went to 2000. I would ask for the inventory manager, he was the most helpful. 2 weeks is not so long to wait. I've seen others wait for months to get their order to 2000.

rallyyellow 08-28-2009 11:56 AM

Quote:

Originally Posted by IROC'D (Post 855830)
I ordered mine from Classic in Sugar Land. I've had no problems so far but I did I ask to talk to the inventory manager to get my order #. I ordered on July 20th and the order was accepted by GM on 8/3. My rep gave me my workbench order the day I ordered, but it didn't have an order # on it yet. I checked the next week and it still wasn't accepted by GM, but the next week is when my status went to 2000. I would ask for the inventory manager, he was the most helpful. 2 weeks is not so long to wait. I've seen others wait for months to get their order to 2000.

Really? I was under the impression that you get the order number as soon as they put it in the system, but that nothing really happens until you get the magic 2000 status (GM accepting the order). But still, the part that bugs me the most is the no communication part.

rallyyellow 08-28-2009 11:59 AM

Quote:

Originally Posted by Paul SS (Post 855737)
Go there, ask (tell them) to see your order workbench with your order number and make sure you have a written Motor Vehilce Purchase Contract with specific options and prices and discounts with your deposit (your order workbench order number should also be on this. Make sure it has all required signatures, ask for general sales manager approval. If you can't get what you want, it's time to move on.

Take it from someone who knows. Good Luck.

See, they told me that they cannot put a price on the car (even though my numberless workbench has the pricing on it) until it is invoiced. All they could do was write that I will get supplier pricing, which is what I qualify for.

I took SS-Eric's advice and I'm waiting to see how that plays out. If not, then my next two options are to call Eric Hall or CamaroScotty to place a new order and see if they can accommodate my particular situation.

Thanks for the advice, though!!! I'll try it too.

CamaroScotty 08-28-2009 12:02 PM

If anyone works with Eric (above) you will not have any issues. I can't vouch for any other sales staff here either....We FOCUS on the internet, so I think we have some better tools to keep people informed, than some others.

If someone calls when I'm off, and they work with someone else, my hands get somewhat tied on future assistance. If you can't reach me - leave a message. I'll get back to you!


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