GM Service Satisfaction
Yup...he says ammunition.:D
Quote:
I get many letters and emails about GM Service -- and of course, I see lots of posts on various internet sites about GM Service at our dealerships. While it’s true that we can always improve, and that a number of dealers miss the mark at times, the truth is that our dealers are better than the competition. This fact gets validated time-after-time in independent surveys. For example, J.D. Power and Associates recently released their 2008 Customer Satisfaction Index (CSI) results. The study measures satisfaction among vehicle owners who visit dealers for maintenance or repair work during the first three years of ownership. The survey includes responses from more than 82,000 owners of 2005-2007 model year vehicles in 17 countries around the globe, including the U.S. This year, all GM brands outperformed the industry average. Jaguar topped the list for the second year in a row with a score of 923 Cadillac came in second, one point behind Jaguar Buick ranked third Lexus and Lincoln rounded out the top five Saturn squeezed into the top 10, tying Honda for 10th place Chevy, GMC and Saab dealers just missed the top 10 by one point. Pontiac and HUMMER dealers were right behind them. (please note that Chevy/GMC/Saab/Pontiac were substantially ahead of makes such as Toyota/Mercedes Benz/Audi/Land Rover/Nissan/and Toyota's Scion!) IN FACT: Toyota ranked below all GM brands and the industry average, also below Hyundai and Ford..... (!!!!) In fact, this is the second straight year all GM dealers were above average in this index. Our dealer partners are fully aware of the challenges we face in the industry and though we cannot control fuel prices, housing or the credit markets, GM and its dealers are working hard to change customer perceptions about our products through excellent service and customer satisfaction. You can be assured we're not sitting back on our laurels -- we will not be satisfied until all of our customers are enthusiastic about buying and owning GM products. The results: Jaguar 923 Cadillac 922 Buick 919 Lexus 915 Lincoln 913 Mercury 908 Acura 904 Infinity 903 BMW 901 Honda 897 (tie) Saturn 897(tie) Chevrolet 896 (tie) GMC 896 (tie) Saab 896 (tie) Pontiac 895 HUMMER 892 Mini 890 Volvo 888 Audi 887 Mercedes 884 Chrysler 882 INDUSTRY AVERAGE 882 Hyundai 880 Mitsubishi 880 Subaru 878 Ford 875 Porsche 873 Toyota 871 Land Rover 863 Dodge 858 (tie) Jeep 858 (tie) Nissan 857 Mazda 851 Suzuki 846 Scion 845 Kia 844 Volkswagen 842 Isuzu 782 |
:clap:
Great job, GM!!! Toy = oh - who? |
sent this to my g/f.
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sad part is no matter how bad I show my girl toyota's service is (because she already knows from xp) she will still buy them.
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thats slightly surprising, only because I've never looked at that stuff before
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well, maybe the thing is that with a toyota/nissan/whatever you don't have to visit your dealership 5 times a year and therefore you can't become "friends" with the folks who work there? :D :yikes:
j/k! |
:sign0015: but if it wasn't for that last j/k comment, you may have just started one.
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