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-   -   "my dealer is sticking me with all of these extra dealer charges" (http://www.camaro5.com/forums/showthread.php?t=26488)

KILLER74Z28 06-08-2009 10:17 PM

"my dealer is sticking me with all of these extra dealer charges"
 
"my dealer is sticking me with all of these extra dealer charges"

Title states it all, let the camaro5 community know if your dealer is trying to rip you off by trying to add dealer installed options that you did not order and do not wantů

See SummoneR thread for story.

KILLER74Z28 06-08-2009 10:20 PM

Quote:

Originally Posted by SummoneR (Post 564398)
Okay here is my delima.

I ordered my ABM Camaro from my semi local "at MSRP" dealer back in March. Since then they have sold a few Camaro's at MSRP but have added things like tinted windows and paint sealant, clear bra etc... to get more money out of the car, rather than charging more than MSRP... which basically is the same thing if you ask me. Now I planned on getting some in fact most of the things they are offering, and from them even, with the exception of tinted windows, I can get the back three done for ~$225 they are asking ~$600... :mad0260: But other things I'd just asume have them do. I am on the fence about having stripes painted on the vehicle, so paint sealant is worthless to me. I was told I could have it done after I get the stripes... but that may be a year down the road, I don't know for sure. The fact is I am just trying to get the car, if they add all this extra stuff I don't want or at least need right now then what? Thats a bunch of wasted money and material.:iono: In all the extras will run approx. $4,000, that's an extra $4,000 I don't have at the moment, as it is I need to pay the negative equity off my FJ in order to not be upside down on it incase I have to trade it if I can't sell it private party.

So here is my delima, I am told this is from the top down... I don't blame my sales guy at all, he has been great to this point and continues to be, but the powers that be are forcing this on the sales team... so I plan to talk to the sales manager and see if I can make any head way... if not, I guess I am prepared to cancel my order and order from some one else... again as I have said before I'd take a plane to go pick up my car if I had to just to drive it home... esspecially if I didn't have to pay extra for stuff I don't want or need at the moment. I don't want to have to cancel my order I would rather honor the original deal and have a good working relationship with my dealer... I could just have them add the stuff but thats more than I think I should pay for some items like window tinting. the others are what they are... like the car cover etc...

Help me out guys what do you think I should do?
:iono:

:bs: on the Dealer... :paddle:

SicSix6 06-09-2009 09:25 AM

Quote:

Originally Posted by KILLER74Z28 (Post 566139)
:bs: on the Dealer... :paddle:

Ask them if you get a kiss before they F*CK you. Or if a reach around is one of the dealer installed options.

SummoneR 06-09-2009 12:05 PM

Quote:

Originally Posted by SicSix6 (Post 567139)
Ask them if you get a kiss before they F*CK you. Or if a reach around is one of the dealer installed options.

if they are anything like my ex girlfriend? No that would be too personal. But sticking it to her was not... Go figure... (towards the end we were just FTF. LOL)

RPO_Z28 06-09-2009 12:17 PM

What does your original, signed agreement say?

I see alot of complaints but never back up documents.

I think alot of these problems are due to sheer ineptness on the part of the buyer signing a non binding agreement, price at market condition, etc.

The example above looks cut and dried. If you have a signed buyers order with a price, if the dealer adds items to the car that you didn't agree to, take the legal route.

tribone 06-09-2009 12:27 PM

Quote:

Originally Posted by SummoneR (Post 567644)
if they are anything like my ex girlfriend? No that would be too personal. But sticking it to her was not... Go figure... (towards the end we were just FTF. LOL)

:laughabove::word: I had a couple like that. Those were the good days. :thumbup:

nards444 06-09-2009 03:32 PM

well rust proof and that paint sealer seems like something that can happen. I agree the buyer has to pay attention to things. A lot of thing dealers will automatically do and they do it on all cars, I have caught them on this before. And I have seen people so wrapped up in the driving experience that the dealer asks them questions and they head nod everything. I would say that if you do not take a look at your order sheet and confirm everything you are partly to blame.

707682Camaro 06-09-2009 07:23 PM

Of the few dealers in my area that will actually do MSRP pricing on an order, all of them have stated they require an "environmental protection" dealer add-on to be purchased. So far, the price has ranged from $700 to $800. I still haven't found a dealer that will honor GM College Grad pricing.

SummoneR 06-10-2009 12:00 AM

Quote:

Originally Posted by RPO_Z28 (Post 567678)
What does your original, signed agreement say?

I see alot of complaints but never back up documents.

I think alot of these problems are due to sheer ineptness on the part of the buyer signing a non binding agreement, price at market condition, etc.

The example above looks cut and dried. If you have a signed buyers order with a price, if the dealer adds items to the car that you didn't agree to, take the legal route.

You are correct it is cut and dry for me, I have the GM workbench order, it has nothing on it about dealer added accessories or options etc... Just a 2010 2SS, RS, Polished aluminum wheels, Black on Black leather, 6 speed manual.

The order is on my work computer I will have to forward it to home to convert it from PDF to a JPG and upload it if you want to see it.

I did have a verbal agreement for MSRP, when I asked to get that in writing and signed by my salesman the the sales manager I was told it's good, this is too big of a dealer with too big of a reputation to do that to you... but not too big to add a bunch of junk I don't want... I come from the old school, I grew up in a farming community where a hand shake and your word were as good as gold. I felt like I had that with my dealer/salesman, I still feel like I do with my salesman, but I realize now he really does not control what happens to my order... I am not naive, but I still try to believe in the best of people and give them a chance before I just dismiss them. But they will only burn me once... hopefully LOL. So I guess we will see what happens in a few months. Unless I decide I just want this taken care of now. I am actually going to look into whether or not it's legal first, if it's not I'm on it like white on rice, if it is... then I shall wait.

Riderover40 06-16-2009 05:35 PM

The truth be said, it is solely up to the buyer to beware! Read everything, ask questions, never sign if you are unsure or feel uneasy about something. It usuallly happens when a buyer is over eager to get into the new ride! If you have signed you have purchased. :cool:

songsj 06-18-2009 01:17 AM

Quote:

The truth be said, it is solely up to the buyer to beware! Read everything, ask questions, never sign if you are unsure or feel uneasy about something. It usuallly happens when a buyer is over eager to get into the new ride! If you have signed you have purchased.
__________________
This is so true however it is amazing how a dealer will look at you like you are paranoid just because you want everything in writing. Then have every excuse in the book when they are trying to screw you. If you treat them like a crook right from the start they are insulted, but have no trouble screwing you after you have trusted them. I would rather have the upper hand and let them think I'm a jerk.

quickdraw 06-18-2009 08:00 PM

I don't understand. If it is your car then you get it the way that you want. If it is a dealer car then they can add whatever they want before it goes on the showroom floor.

SummoneR 06-18-2009 10:15 PM

Quote:

Originally Posted by songsj (Post 595553)
This is so true however it is amazing how a dealer will look at you like you are paranoid just because you want everything in writing. Then have every excuse in the book when they are trying to screw you. If you treat them like a crook right from the start they are insulted, but have no trouble screwing you after you have trusted them. I would rather have the upper hand and let them think I'm a jerk.

That's where I was, I asked but was told they wouldn't do that...

Quote:

Originally Posted by quickdraw (Post 598213)
I don't understand. If it is your car then you get it the way that you want. If it is a dealer car then they can add whatever they want before it goes on the showroom floor.

That's what you would think. But they were planning on it... I spoke with the General Sales manager today he said he would talk to his boss and get back to me Monday. This may no longer be the case, but I will find out Monday hopefully. If so I take back my sternly placed words of disdain.

SSOOCH 06-18-2009 10:48 PM

My dealer tried to sell me a powertrain warranty for 72k miles. Um, doesn't it already come with a 100k powertrain warranty?

jm88 06-19-2009 07:46 AM

The one warranty that is worth it's weight in gold is the "Wheel and Tire" warranty. Hit just one deep pothole and bend your rim and you'll be VERY happy you bought it ! Mine ran about $650 tax included.

SummoneR 06-24-2009 06:10 PM

**UPDATE**

Okay I just got off the phone with Dave Rogers The General Manager of John L Sullivan.
First thing he asked was what I ordered. I explained to him what I ordered, but even from the very beginning he would not let me finishing talking, he kept interrupting. So I finally finish what telling him what I ordered. He then proceeds to tell me how people are buying this car and selling it on ebay for $5,000 over sticker, not that that is my intention. Or how other dealers are selling the car for $10,000 over MSRP etc… I tell him I understand this, I am a member of the Camaro5 forum and I read about this stuff every night. He then goes on to tell me about how it’s a classic supply and demand issue with this limited production vehicle. I tell him, it’s not limited production they are making over 450 a day, and the reason the demand outweighs the supply is that there are ~15,000 pre orders, meaning people ordered them prior to them being available so of course you would have a supply and demand problem.

I then told him I just want the car I ordered without the extras, he told me that by adding this they are adding value to the car, and that they are not making much on this mark up compared to what other dealers are with their non added value mark ups. I said you can’t say that, I know for a fact your mark up on the tinted windows is 4 times what it cost to put on the vehicle. That’s huge! He says I didn’t say we weren’t making any money, I said not very much… So I asked you’re going to use my order to stock your show room? If so I am going to cancel my order. At this point I was walking through a hallway that had really bad reverb. So he says “I’m not going to let you talk to me this way call me back when you settle down.” I exit the hallway and ask Dave talk to you how? He said you’re raising your voice (a side effects of the reverb in the hallway) and telling me what I am going to do and what you’re going to do as a consequence. I told him sorry about that I was in a hallway. So from the beginning he was being an @$$. It got worse from there. Prior to talking to him I was planning on asking to exchange some of the forced add-ons, for example to forget the tinted windows and paint sealant but I would take the car cover, some ground effects and the clear bra after I paint my stripes, and that I would be taking my vehicle to them for service etc… and pass the good word on the forum that he worked it out for me… but that is not the case .
He said that when they get a car on the lot in a few months that is exactly what I want he would be willing to sell it to me at MSRP or even lower no problem but not this car… well jack @$$ my car won’t be there for a few months anyway… and now you’ve just screwed yourself over because you want to make extra money on this… I tried to tell him I just want the car I ordered and not the one he wants to sell me. He said I will but not this car, I said then cancel my order, he asked if I was a dealer because I have no clue how this stuff works. He said there was nothing to cancel. I said yes there is, I ordered a car from you, you used my name to place the order. Now I want you to cancel my order. He said go ahead and send me a fax letter or your cancelation (wait first you tell me there is nothing to cancel now yout el me this?) So I said no I’d rather come in and see you cancel it in person. He said there is nothing to see…

BS I said well Dave your basically telling me to screw off, so I am telling you I am done working with you and you will hear about the fallout from this from every media I decide to post it, so screw you Dave, thanks for talking to me. Have a good day. Good bye,

The End…(I hung up)
So have loose boys and girls… I think this is BS I plan to contact the BBB, the State attorneys general office, and the media… I am taking my business elsewhere and I would highly suggest everyone else who shops there to do the same… to screw over an existing customer, and go back on your word is just BS!
I could have understood if they told me this up front, but to wait until they get a bunch of sold orders then pull this and then not follow through… forget supply and demand and all that other psycho babble… this is just bad business.

EDIT:
Seriously if anyone wants to express to them how F'ed up this is.

Dave Rogers - 916-788-8706
General Manager (for Chevrolet Chrysler & Toyota dealerships)
www.chevyworld.com
700 Automall drive
Roseville, CA 95661
1-800-811-9464

Vash 06-24-2009 10:20 PM

That's just aweful.

I would not even give them the biz at this point with that attitude. You probably should try to complain to GM and see if you can get one from someone on the MSRP list.

Good Luck.

jayson71 06-25-2009 12:10 AM

Hey give me a call, I just bought a 2010 2ss victory red 2k over msrp no bs tint or silly ass paint protectant. 209-200-2562 cell What I did was EBAY!!!!!!!!!!!!!!!!!!! I found several dealers east of us in Nor Cal and they delivered today! If i wanted they would deliver the car $700.00 Rather my daughter and I are flying to Indy to get my new baby and we will have a once in a lifetime road trip home. $38K DONE!

jayson71 06-25-2009 12:13 AM

I will even fly to the east coast and drive back with you hell yeah. CAll "Chip" at Jones Ford he has a black 2SS ready right now1-814-406-4964. 2SS Black $38k no other BS

SummoneR 06-25-2009 12:23 AM

Quote:

Originally Posted by Vash (Post 617757)
That's just aweful.

I would not even give them the biz at this point with that attitude. You probably should try to complain to GM and see if you can get one from someone on the MSRP list.

Good Luck.

I don't plan on it, I want to cancel my order but he tells me there is nothing to cancel...? right, can I call GM directly and have them cancel it?

I just got home from watching the new Transformer and I just got angry know that @$$$ wipe did this to me. I was really looking forward to my car, and it was going to be the first ABM in Nor cal that I know of... Now if I can't cancel it he is going to sell it to someone else.

I remember he asked me who I was to talk to him like this... Uh I am/could have been a paying customer jerk off!


How was I talking to him I was just asking him why I can't get the car I ordered...:mad0259:

SummoneR 06-25-2009 12:24 AM

Quote:

Originally Posted by jayson71 (Post 618039)
I will even fly to the east coast and drive back with you hell yeah. CAll "Chip" at Jones Ford he has a black 2SS ready right now1-814-406-4964. 2SS Black $38k no other BS

Same here I'd fly out just to enjoy the drive home! if it cost me $4,000 in gas that money better spent then on the "added value" crap they are pushing...

Mindz 06-25-2009 03:24 AM

SummoneR, pm me a number that I can contact you at. I might have a dealer you can go to.

mattdancer 06-25-2009 09:48 AM

Having the same experience with them, I ordered my car back in December, and have been told the whole time that they would sell it to me at MSRP with no markups, now that my car is due here in a week I am being told that they are adding $4000 to my car. They have had 7 months to tell me they were going to rip me off, and they tell me a week before my car gets here. With my car coming any day, I just wasted 7 months waiting for this car, and now will not buy it because of these lying swindlers.

I have been talking to EVERYONE at the dealership, what a bunch of lying scum bags they all are, I have talked to the salesmen there, two of the managers, the general manager, and even the Sullivans; they are all the same. Everyone one of them have told me the same thing as they have told paul, screw off.

I'm with you Paul, you have my number so give me a call and we will work on getting media and what not.

00firebird 06-25-2009 10:24 AM

they probably WANT to screw their customers just so they can resell the car 'on ebay' as he mentioned to you for more money.
sorry for your loss, but i wouldn't take anything other than the ABM that you originally wanted. you could try calling back in a week to see if anything changes. otherwise i would start reporting him through all the media outlets (local television news will really get his panties in a bunch.) they treat customers like this because they don't think you are capable of hurting their business. well its time to show him why you don't treat your customers like that- until 1. he loses his job or 2. he changes his business practices.

NightmareSS 06-25-2009 11:01 AM

man thats some f*cked up shit summoner...you and matt should deff. team up and rip them a new asshole...i dont understand why dealers do this...if they wanna sell the car for more the msrp, why have some1 place an order...cant they just order the car for the lot?


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