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-   -   Victim of Dealership Mistake.. (http://www.camaro5.com/forums/showthread.php?t=310083)

sdmaro 07-29-2013 10:53 PM

Victim of Dealership Mistake..
 
I recently went to rotate my tires on my LS late in February. Initially, I would feel the car shake at highways speeds really bad and I figured it was the balancing not done or incorrect or maybe the tread was worn uneven. Well today I received a flat tire and to my surprise the tread was completely worn on one side! :mad0260::mad0260: I'm thinking the dealership did not balance or align the tires correctly resulting in me having crappy worn tires. Are they going to replace the tires even at 3 months past due. I had absolutely no issues before the rotation and have been going to this dealership since I bought it here at Ron Baker in San Diego. Below are some pictures of the damage, what do I do?

http://i40.tinypic.com/2vdlog6.jpg

http://i42.tinypic.com/2z4hls7.jpg

Goober 07-29-2013 11:06 PM

:pop2:

JCunningham 07-29-2013 11:15 PM

that had nothing to do with the rotation so being 3000 miles over due will not mater. There is something wrong with the tires or alignment.

Zabo 07-29-2013 11:20 PM

Suck it up, find a new Dealer, and buy new tires. They're going to do everything in their power to put it all on you and being 'past due' on scheduled maint. will put the ball squarely in their court. They aren't obligated to give you new tires even if they cause the issue; it's a wear item and not covered under warranty.

1LT-Fan 07-29-2013 11:21 PM

Was having the same issue on my Cruze had them realign the whole thing, However Warranty covers that sort of thing.

KJS 07-29-2013 11:25 PM

Its not really clear in your intial statement if you specifically asked the dealership do an alignment and/or balancing recently? who did the rotation in February?
If the dealership/service department did all the above in February there's a good chance that something happened since then (or they will say you hit a curb or pothole, etc.) otherwise they would have sold you at least a new set of tires back then. And they are certainly not going to pay for a new tire or set. They will say something happened in the 6 months you were driving the car.
If you noticed something not normal after they did the work, you probably should have gone back to them right away.
BUT that being said you should certainly try to get them to do something for you. If you don't ask, its an automatic NO....

sdmaro 07-29-2013 11:34 PM

Quote:

Originally Posted by KJS (Post 6836667)
Its not really clear in your intial statement if you specifically asked the dealership do an alignment and/or balancing recently? who did the rotation in February?
If the dealership/service department did all the above in February there's a good chance that something happened since then (or they will say you hit a curb or pothole, etc.) otherwise they would have sold you at least a new set of tires back then. And they are certainly not going to pay for a new tire or set. They will say something happened in the 6 months you were driving the car.
If you noticed something not normal after they did the work, you probably should have gone back to them right away.
BUT that being said you should certainly try to get them to do something for you. If you don't ask, its an automatic NO....

I did the rotation at the dealership. I would have no awareness of the issue since it was on the inside..?

Obzen 07-29-2013 11:53 PM

All they did was rotate the tires right? If so it looks like you either have a really bad alignment or something is wrong with your suspension. If its alignment then they aren't responsible. If its suspension it may be under warranty but highly unlikely they will cover tires. Tires are wear items which aren't covered under warranty.

Obzen 07-29-2013 11:56 PM

Unless its a defect in the tire but that doesn't look like the case.

sdmaro 07-30-2013 12:00 AM

Quote:

Originally Posted by Obzen (Post 6836737)
All they did was rotate the tires right? If so it looks like you either have a really bad alignment or something is wrong with your suspension. If its alignment then they aren't responsible. If its suspension it may be under warranty but highly unlikely they will cover tires. Tires are wear items which aren't covered under warranty.

Yes, i figured they would balance and align them as well. I had no problems with tires, suspension, or improper tread prior to the rotation.

hunter1660 07-30-2013 06:10 AM

You had problems before the rotation...you might not have been aware of it.....if you put a new tire on and don't have the alignment fixed....it'll look like that again in no time....it's way outa alignment.....it'll drive like a new car when it's fixed...tire rotation doesn't cause uneven tire wear...it helps prevent it.....

Comrando 07-30-2013 07:04 AM

Who installed the lowering springs?

If they didn't realign the wheels then the camber will be wrong and wear the inside.

Suspension / Brakes / Chassis

strych9 07-30-2013 08:47 AM

This thread confuses me. I don't see what the dealer did wrong. :iono:

Believe it or not, a tire can wear in that fashion in very few miles if the alignment is grossly off. That's the case here. No other factor will cause a tire to wear like this. You have way too much negative camber, and/or toe-in.

I would check for bent components. A major pothole or curb shot can can things to bend.

firestone_ss 07-30-2013 10:48 AM

you have a camber problem there,dont know how the dealer would be responsible unless they aligned it, normal maint item, align should be checked at least every 6000 or so unless the roads you drive are in pristine condition. JUst make sure after you have thos tires replaced you do your alignment so your not throwing money away. Good luck

jrisebo 07-30-2013 12:01 PM

Quote:

Originally Posted by sdmaro (Post 6836758)
Yes, i figured they would balance and align them as well. I had no problems with tires, suspension, or improper tread prior to the rotation.

If it was free rotation, they might not even balance them again. They never check alignment for free with rotataion and balance.

I think your not going to get any new tires from them.

Frank in MD 07-30-2013 12:15 PM

For the record, tires are covered under the 3 year / 36K miles Bumper to Bumper warranty. True it does not cover wear and tear, rather workmanship and defects.

Having said that, your initial post is problematic as you mentioned that you had the tires rotated in February, noticed a vibration after the service, but chose to do nothing about it.

If you noticed a vibration then you had a duty to mitigate your damages. You can't get let a problem fester and expect the dealer to pay when the problem comes to a head. You have an obligation to maintain the vehicle, which means bringing it back and resolving whatever issue caused the vibration. What you can not do is drive the car for 5 months, then ask for new tires as a result of something you noticed but took no action to correct.

Based upon the way you described this, you're out of gas, sorry. Chalk it up to a leson learned, buy new tires and move on.

Jay_LHD3 07-30-2013 12:21 PM

I'm confused too!

You noticed an issue five months ago and now after getting a flat tire you're going let the dealership know about it?


:iono:

PalmerGA 07-30-2013 12:40 PM

Judging by the photos... looks like OP doesn't pay much attention to detail regarding his vehicle in general. I regularly look at my tires for signs of irregular wear and, if I see/feel a problem I address the issue right away. It's my responsibility as a driver and vehicle owner.

Suck it up. Get some new tires. Get your alignment, camber, toe-in, etc. checked by a good tire shop, and pay attention to your vehicle's condition. Tire, especially, can cause serious safety issues.

RJT Impala 07-30-2013 03:20 PM

Quote:

Originally Posted by Comrando (Post 6837213)
Who installed the lowering springs?

If they didn't realign the wheels then the camber will be wrong and wear the inside.

Suspension / Brakes / Chassis

IMHO Comrando gets the A+! Lowering typically results in a positive camber that must be corrected with an alignment. Left uncorrected, the inside edge will wear excessively.

Overflow 07-30-2013 03:28 PM

If it was both sides, then it would be caused by underinflation. But it looks like it's only one side, which means that it is caused by poor alignment.

OP, since you after overdue, and did not alert your dealership at the start of the vibrations, then I believe the ball's in your court.

arod55 07-30-2013 03:31 PM

My question to you is how many miles did you have on the tires before the rotation?.

All Star 07-30-2013 03:49 PM

You had your car lowered? It sounds like TC doesn't know what he is doing and is blaming the dealer unfairly.

Scalded Dog 07-30-2013 06:48 PM

Damn lucky a flat tire caused this to be discovered before a highway blowout happened. That tire looks like it's about 25 more feet of travel before BLAMMO! Chalk it up to good luck, get new tires, have the alignment work done, and from now on, at least glance at the tires every few weeks or so.

midnighter 07-30-2013 07:04 PM

That tire looks older than hell.

BluePhoenix 07-30-2013 07:36 PM

Quote:

Originally Posted by midnighter (Post 6839880)
That tire looks older than hell.

Agreed!


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