Lethal - Lacking Customer Service
My experience with Lethal hasn't been appalling but it has certainly not been exceptional / favorable. I can understand a business becoming busy but Customer service is important to me. My problem was partly resolved thanks to another vendor stepping in to help get things correct.
I believe they have the best intentions but after educating myself on springs I became quickly alarmed with the PAC-1208x. I'm a bit concerned they can cause premature wear to the valve train. The PAC-1208x springs apply a good amount of valve train pressure and could cause premature wear on parts. I took comp cams suggestion and got springs that have a spring rate closer to the CAM's lift. I really wish I could better explain but there are some people out there smarter than I that can explain it better so I won't try to explain it. Below is a quick timeline of the events I've had with Lethal Racing: 3/11
3/12
3/15
3/20
3/21
3/24
3/26
3/27
3/28
3/30
3/31
4/1
4/11
Current Day Still no word from Lethal Racing.... not sure if they really want their duplicate shipment back or not? ** Update ** 4/14
4/15
Concluding Thoughts.... I know no one is perfect and things happen or people get busy. It's just unfortunate it happened during my experience. I have a nice Cam and I have springs now that I'm comfortable with for my knowledge level. It was a frustrating and stretched out experience but in the end everything appears to be resolved. |
Wow. When I ordered my cam from them it had parts missing but 1 phone call and they took care of it. It should NEVER take that many calls to get somewhere.
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BTR ftw!
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Brian is extremely cool and helpful. Glad you got it all sorted out. :thumbsup:
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lol
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Hummmmm.
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Updates shown above in original posting. I finally have some form of communication with Lethal Racing. A little late to the party as part of the problem was resolved by Brian Tooley.
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So it sounds like the 'gal' answering (or rather not answering) the phone wasn't doing her job and passing along messages as she should have.
Glad to hear you got it worked out OP. It's crazy how one person's actions (gal) can create such a hectic and frustrating situation. |
That is the kind of service that would tell me to never use that shop again. Problems can be expected. It is how they are handled that counts.
Kudos to Brian for stepping up to help out. That's service !! |
Glad Brian got you the correct parts and customer service we all expect. Sounds like once that happened Lethal tried to make it right based on you getting help from someone else but man was it way too late.
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the OP has stated his issue and has stated his opinion. Lethal Racing is aware and has made contact with the OP to apologize and offer help. We are extremely busy and try our best to attend to everyone asap, but we are human also...
All these other post do nothing to help the OP or give positive input but fall directly under Camaro 5's definition of trolling. If you have a preferred shop that's fine but no need to inflame a thread just for the simple fact of doing it. This stands out as plain as day for everyone else and people see through it. -------------------------------------------------------------------------------- TRAN: "I have noticed an uptick on the forums by certain members (you know who you are) whose agenda is to troll certain vendors/sponsors. Please be aware that this will not be tolerated and will result in account suspension or ban. Take this warning seriously. It's perfectly OK to lodge a legitimate complaint in the vendors feedback forum, but this only needs to be done once - by creating your own thread. But, it's quite another to repeatedly troll threads against certain vendors. Trolling will not be tolerated and will result in account suspension if it continues TO ALL: If you have a legitimate complaint, you're free to make a thread about it in this section, but you will not be allowed to troll vendors/sponsors. The definition of trolling is repeatedly jumping into threads about vendors/sponsors to complain or attack. " |
BTW, your banner does not seem to be working. It does not connect us to your Facebook page, FYI.
T. |
Lethal does have issues coming in contact with customers maybe since they are under staffed if you are physically at their shop they offer the most amazing customer service and their attention is all focused on you. But if you're a email customer they do have a bit problem communicating overall I give it a 8/10 stars.
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If you guys are that busy maybe you should try to hire some more help, just so this doesn't happen. Not trying to troll or anything just a suggestion. |
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