[Zack46]

Originally Posted by 441bertre

I worked in a dealership for four years and I would estimate you represent 5% of the customers that came in. The other 95% come in drop off their vehicle off and are just happy when they pick it up and their concern is rectified. Customers are quick to leave a bad review because of an experience they had but don't forget about the others that visit on a daily basis and Mr. Smith that has been going to the same place for the past 20 yrs that are complete satisfied with every visit.

We get it, you're anal retentive, and want your car treated like a Ferrari you didn't buy. If the technician gets in with dirty boots and gets the floormats dirty, its not the end of the world. They can be cleaned. Don't complain about their fingernails unless you're paying for a manicure.

+1