Customer service won't have any authority to make anything happen. They're just a call center of people whose role is to make you feel better. Rarely can any customer service department make any real changes. What you might try doing is referring the dealer to the forum. Camaro5 has over 19,000 members, and that's a lot missing business if you know what I mean.
PENSACOLA PEOPLE, PM to trade the following for my stock SS parts: VR Heritage Grille, used exhaust, used intake, ported throttlebody