I wont buy from them EVER thats for sure. These days with me its all about customer service. And that is very poor customer service. Look how fast bad news travels. What a dumb business person. Can you imagine the opposite effect of that business going ahead and giving him the twelve bucks and the amount of great things he would have said about that company and how many more purchases might have been made because of giving him that $12 measly dollars. What an idiot!!