I edited my original post. As I said, they did come through in the end after I emailed customer support. They did the right thing in the end.
Coolman, I appreciate what you're saying. However, not all of us only complain about companies. I am happy to give a good review when a company does a good job. I have done so many times.
In the end ProClip came through for me. I would edit the tread title if I could.