WOW!! A lot of hostility in here. Since I'm not involved in this situation I can't say who's right or wrong. I can see both sides' point of view. All I know is that I've dealt with Gary myself and I've never had any problems. He has always been professional and up front with me via PMs and phone conversations.
Hopefully ACS can step in and offer some kind of explanation about the splitter. I'm curious as to what their response may be.
To the OP, I wish you luck in finding a resolution to your problem.