Originally Posted by TAG UR IT
So I'd tell them to take that 25% restocking (rip off) fee and tell them to shove it up their ASS. YOU are the one with the credit card and YOU are the one either allowing or disallowing the charges. YOU call the bank if you did not authorize the charges for a brand new clutch, restocking fee, etc.
Tell them you will pay for the shipping of the old clutch back...nothing more, nothing less.
If they refuse, call the bank. Deny the charges. Then file a complaint on them with the BBB. One complaint won't change the world, but as they begin to tally up, stuff happens...kind of like a little old shop in Dallas.
+1. They can't just randomly charge your card. You never authorized that. I'd absolutely call your credit card company.
Sorry this happened bro.