Originally Posted by justa25thTA
craftsman are lifetime warranty, walk in, hand em the broken one, get a new one.
I returned a broken ratchet from my socket set.
They wanted to replace it with a refurbished one. It had someones initials etched in it and was in worse condition than my broken one.
After a heated discussion with the manager, they gave me a brand new one.
I always liked the Craftsman tools, but now most say "Made in China" so I stay away from Sears.