No product with moving parts is ever trouble free. The key to quality products is how the company responds when there is an issue. The easiest way to put any concerns regarding my products is this. If you have any issues with any Pedders products contact me directly. The office phone is 248.522.8021 and my email is PGB@PeddersUSA.com
. I absolutely guarantee that any issue you or any other client has will be resolved without an hassles or headaches.
You asked that the sales peeps stay out of this one. Please excuse this 'clarification' post.