Originally Posted by BIGBLKZL1
I am confused Ashley...why would you be asking him to keep you updated on this? Are you not GM Customer Assistance? Is there a barrier in the organization between you and GM Customer Care?
I am customer assistance. In this case, ZL12013 already has an agent handling the concern. However, as a representative on this forum I like to stay informed on customer issues. I hope this helps to clarify.
GM Customer Assistance