So I just got a call from GM corporate and I must say I am extremely pleased how the conversation turned out. While there was no resolution, the path has been started to one. I now fell confident my issue will get resolved and I will be able to begin to enjoy my SS.
I will continue to update the thread as we go along.
Soprano 4/1/00-6/14/11, Gone but NEVER forgotten!
FSP tuned: 377/389