View Single Post
Old 05-10-2013, 09:31 AM   #3
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,657
Quote:
Originally Posted by 93B4C View Post
Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382.

Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty.
Greetings 93B4C,

Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.

Best regards,

William R.
Chevrolet Customer Care
Chevrolet Customer Svc is offline   Reply With Quote