Originally Posted by Chevrolet Customer Svc
Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.
Chevrolet Customer Care
Odd indeed. The service writer had never seen it happen before. The assembly is back ordered, so delivery date is undetermined. Hopefully sooner than later. I'll update the thread.