Originally Posted by muscle96ss
Ummm, ahhhh, according to his post 18 days ago you didn't get back to him right away. Perhaps you should check this forum more often as there seem to be quite a number of similar complaints about your business on a weekly basis.
That is why we are hiring a full time rep, to read the forums, answer PMs, and phone calls as mentioned above. I realize I cannt do it, working 7 days a week. So we are moving very much in the right direction to provide the best customer service possible,