It's always easier to find the negitive then the positive, and nobody can make everybody happy, there will always be those customers that are never happy, because in reality they think their everyday life sucks..
And more bad experiences get headlines then positive. I also think some people feed on the negitive (like a cancer) and they don't even have any experience with the situation or product..
It's easier to throw someone under the bus, then it is to help them up, and dust them off..
Just my .02
Oh, and no I don't think the vendors on C5 are going down hill, I think the members have gone down hill..