I saw another J.D. Powers study (can't find it now) that compared user rated quality to actual quality.
Volkswagen was by far the worst LOL. Could have guessed that. They are not as good as people think they are.
And most imports fell in the category that users felt they were of a high quality and they actually were average.
GM was of higher quality than users believed. An old perception.
Mercedes was up there. In both user opinion and actual.
Chrysler was the bottom of the barrel in both.
I feel it only fair to warn you, I have a black belt in CAPS LOCK.