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Old 07-17-2013, 08:41 PM   #27
BalogUK
THE architect.
 
Drives: 2SS/RS M6
Join Date: Mar 2009
Location: Suwanee, GA/Seeley Lake, MT
Posts: 779
So I talked to Rob at Pfadt this afternoon. It only took 5 weeks to finally have a legitimate conversation about their manufacturing process. The problem is not resolved but at least I understand. All along, I must admit that he crew at Pfadt have been professional and courteous- no matter how angry I am....they however refused to answer my questions directly- until Rob.

The total manufacturing timeline for the ZL spec sway bars (front and rear) is approximately 8 weeks. This is from bar stock to boxed and ready to ship. Rob has informed me that this production batch is approximately two weeks out. They are currently having the flat adjustable mounting plates cut, drilled and welded to the bar. After this the bars will be shipped out for powder coating, shipped back to Pfadt a couple days later for final assembly and shipment processing. This batch had experienced a brief delay due to bar stock arriving late, but they have pushed to get this batch prepared on schedule due to the extensive backlog.

I expressed to Rob that I would have much rather heard that the bars were 8-9 weeks out due to being a new production batch than to be fed liiitle portions of partial truth along the way. He agreed that they have not handled their customer communications as well as they could have.

So, I still don't have my bars but I now at least understand the process timeframe and when to better expect the shipment. A simple five minute call and some honesty....what a novel idea.
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#34122 EMPTIED, AT YARD ON 8/26/09; Delivered 9/07/09
MODS: Borla ATAK Cat-Back GFX (#140378), 35% Ceramic all-around, CAI, Inc. Intake w/ Scoop, Hurst Short Throw, Heritage Grille, GM Dove Tail, Laser Interceptor Triple v8.9, Passport Max, Pfadt ZL Stage 2
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