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Old 08-21-2013, 12:46 PM   #262
The Stig
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Drives: ...and they're both wrong
Join Date: Aug 2009
Location: The HMS Invincible
Posts: 26,700
Quote:
Originally Posted by MARTYBMW View Post
Tom Benson Chevrolet, San Antonio +1

The service department is frigging awesome. Every item I have ever had an issue with it has either been fixed first visit or the second in the case of waiting on parts. My top was replace due to the fraying issue. First time in, no arguments, no discussions, they looked saw the issue and had everything on order that same day. The replacement was done off site. The shop where it was done protected every single part of my car and the top worked better than new. During a routine oil change they noted that my rear deck lid had rubbed my rear bumper where excess paint had gathered during production. They had me in a week later and repainted my rear deck lid properly, Removed, repaired, painted and replaced my rear bumper. All to superior standards.Next was a discoloration of the leather on passenger seat. When the new leather came in they actually replaced both seat covers so they would match. They even broke the headrest on the drivers side by accident. They called me, explained what had been done and provided me with a free oil service to make up for their error. Then when the headrest came in, sent the tech out to my work place to replace it saving me a trip and loss of time at work. On my last visit they found the rear deck lid seal damaged and replaced it. Each and every time I had to bring my car in for work that would keep it longer than that day, I got a loaner Camaro. That's why I keep going back. My buying experience with them had some minor hiccups but the service department is top notch and I am not looking to go else where for a while.
Added

Quote:
Originally Posted by kmm1412 View Post
Lafferty Chevrolet in Warminster, PA is a dealership. Their service department is very professional and courteous. They assign your car to a specific service rep and Joanne, my rep, is the best! She has taken a genuine interest in my car and has assigned it to be worked on only by their best tech, Mike, that does all the work on their Corvettes, when I take it in. When I call to schedule for service, she tells me what days he is available to work on the car, and that's when I take it in for service. Top notch work with no issues. Our family members have bought 4 cars there in the last 3 years and all are as satisfied as I am. Their sales people are also very professional and courteous. I have also heard they are the #1 rated Chevrolet dealer in the Philadelphia area for customer service and satisfaction. Best dealer I have dealt with in 40 years of buying and having cars serviced.
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Quote:
Originally Posted by patternpilot View Post
Dealership; McCurley Integrity Chevrolet in Pasco, Washington.
I have never had a need to take my Camaro in for service yet, but I have bought two trucks from them, one gas and the second diesel. Both of those needed some work on them at some point and they were promptly repaired, no questions asked. I have always been treated with courtesy and respect by their friendly staff. Sales side shows the same type of commitment for their customers. Their moniker is "We never charge more than MSRP"
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Quote:
Originally Posted by bkdamon View Post
Heritage Chevrolet - Columbia, SC
+10 (can I do that?)

Took my 2012 in for the torque converter problem and here's my experience:
  1. Drove up and they greeted me outside
  2. Told them I had an appointment and they honored the time
  3. Explained the problem and they were already up to speed on the issue
  4. had me signed in and had the car on the way out for check ride
  5. in 15 minutes the service agent tells me it is in fact the TC
  6. i'm given a loaner even though I didn't buy the car from them!
  7. They have the part in stock
  8. they make the repair in one day
  9. They also check my dash pad bubble and
  10. I go back next week to replace when the part comes in

This is the most professional and courteous dealership I've experienced in 40 years of car buying!
My hat's off to Levi and his team for all they have done to make my experience an outstanding one. It will pay off as I intend to make my next car purchase with Capitol. Great Job People!
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Quote:
Originally Posted by cb4dude View Post
Dan Courville Chevrolet - Sudbury, Ontario Canada
Great service and support, even with several bolt ons.
Can you explain why?


Quote:
Originally Posted by FLGator75 View Post
Add Ron Anderson(Yulee/Fernandina Beach, FL) to the excellent dealership list.
Why? Can you tell us about your experience with their service department?

Quote:
Originally Posted by JustBill74 View Post
Dealership: Carfagno Chevy

http://www.carfagnochevy.com/
Why? Can you tell us about your experience with their service department?

Quote:
Originally Posted by SeriouslySinning View Post
Stealership = Lindsay Chevrolet in Woodbridge, VA
Why? Can you tell us about your experience with their service department?


Quote:
Originally Posted by FLGator75 View Post
How can I add my dealership to the list the OP started?
Just post a review/write up of your experience with a dealership, I then add it to the OP and link the rating to your post.
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