For me this tool was completely useless. I did track my 14 ZL1 to the "shipped" indicator
and then anxiously waited for the "delivered" status. It did appear on my screen but was totally erroneous. I called my dealer to tell them my car was there and they informed me, after several days, it had not even left the factory.
Trying to get a hold of a GM customer service rep is an act of futility. I called the number on the web site and was connected with a GM represenitive in the Philippines (can't understand the thick accent, and are you ****ing kidding me). I politely asked to speak to someone in the USA and was put on eternal hold.
I then tried Walter, a GM Customer Service rep that I had talked to when I tried to get an OLC for the Camaro. I figured since I had bought 6 new GMs over a 10 year period they could send a little love my way--no dice. Walter (866-790-5600) would not even return my call after I left several messages.
I'm so ****ing fed up with GM and their business practices. How do they expect to continue this way. This will likely be my LAST GM product.
As Dustin Hoffman's character in Papillon, Louis Dega, said, "Temptation resisted is a true measure of character."