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Yeah tons of variables but for the most part getting even close to 100 mbps you need perfection in the entire delivery chain. There local switcher box lines from there to your street, line from pole into your house any splitters, modem, router, inside house cat6, or wifi signal, computer modem, computer hardware. so much stuff to get right its crazy but yeah I buy my own modem/routers I dont rent from them they supply crap and for 10-12 months rent you can buy near top of the line stuff and replace every 2 years as needed not there replace only when you bitch like crazy or it breaks.
I get 30 at work and at home with lots other people online also. plus you need make sure other programs are not using your bandwidth in the background doing updates or refreshes that you dont even know about while you run the test.
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