Quote:
Originally Posted by blpadge2
Latest update.
The 2nd part that was to be ordered yesterday and in by today doesn't exist. The service reps words were "that GM didn't expect that to break under warranty and doesn't have any pieces in stock in any parts depot. Either they will have to have the vendor fabricate one just for me, or they will have to get one off the assembly line in Lansing."
At this point the service rep wanted me out of the loaner until his parts manager could track down the piece. He said the car would be fine to drive except not to put the top down and for me to come pick it up until then. WTF? Why did I just spend an extra 5K to begin with, plus this weekend will again be perfect ragtop weather. I'm like I live 45 min from the dealership and with my job I just can't knock off at the drop of a hat and run the car back and forth to the service bay. So at least I made them delivery the car since I had no desire to waste 2 hours time getting it back and it it still not working.
I mean it was nice to have my V8 rumble back driving home from work, but now it is going back in my garage until whenever GM gets off their @$$ and gets the part I need to the dealer. And I will be eating the dealer's phone line up until they get my car right.
|
Hi blpadge2,
We sincerely apologize for any inconvenience caused by this tonneau concern, and can understand your frustration with the proper parts for repair being unavailable. If it'd be of interest, we'd be more than willing to get in contact with your dealership to look into this matter further.
Please send us a private message including your VIN, full contact information, current mileage, and involved dealer so that we may best assist. To learn more about GM’s privacy policy, you can visit
https://www.gm.com/privacy-statement.html.
We look forward to hearing from you,
Angela O.
Chevrolet Customer Care