Quote:
Originally Posted by gajagfan
Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
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GM customer service is useless beyond simple tasks. Polite and professional, but useless. Getting anything beyond a simple question answered is not going to happen.
But I am willing to wait for the car if they resolve the issue. I would rather have an issue free car than deal with problems.