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I remember when you would have a problem with your new or newer car and take to the dealership for warranty work. The techs would diagnose the problem and fix it...period. Now, it appears they bring up your VIN number and look to see if GM/Ford/Chrysler/etc. has anything to say about the complaint you have about your car. If not, then they simply tell you that the manufacturer doesn't have a fix yet or that "it's" normal for the vehicle.
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