Sir Nuke. Indeed that is what the service advisor told me. I thought the same thing you said and told him that doesn't make sense. I demanded to talk to the shop foreman, but he had already left early for the day since it was the start of a holiday weekend. The service advisor simply said that I should try another device.
Needless to say, I was aggrevated and complained via email. I own one of the infamous verts, so I have a few problems going on that I am trying to get fixed. Never thought I'd have to deal with all this on a NEW car. Just stinks.
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