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Hey, there are good people and bad people in every field of work, he should be reprimanded, and if that girls father suffered and ill effects from a timely delay in rescue a lawsuit should be filed. It is a 9-1-1 operators duty to keep calm and help, there are many out of hand stressed out calls coming in, they are supposed to take control and calm the situation............not an easy job, and not for just anyone!
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