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Same thing happened to me at a tire place I've used for many years. My rims weren't AS bad but still bad. They basically told me sorry not our fault we didn't do that. They then offered me a "credit for future work", I told them to stick it up their you-know-what. I now go to the place across the street, who swaps a set of tires for 10 bucks less and knows not to scratch my rims. Unfortunately the scratches are still there :(
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2010 Chevrolet Camaro SS - was daily driver, now toy
2020 Alfa Romeo Giulia Quadrifoglio - Daily Driver
2017 Mercedes Benz GLE 350 - Wifes Car
2008 Chevy Silverado 2500 HD LT 6.0 - Tow Vehicle
1991 Alfa Romeo 164S - Project Car
1994 Volkswagen Golf - Race Car
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