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Originally Posted by Henry G.
WELL here we are again. 3rd heater core failure in 13 months. Puked boiling hot coolant onto my wifes foot again this weekend burning her foot, AGAIN. The coolant smell coming thru the vents makes me feel sick.
GM customer care sucks. They are stonewalling me, giving me no help, telling me the car is out of warranty now (not true, the part was guaranteed for a year, it lasted 9 months, and the first failure happened at 34k, in the warranty period. GM customer care's job is just to keep telling you no no no and stonewall you into submission.
I've contacted a Lemon Law Firm for help. At least a quart of coolant has leaked into the carpet of the car again. I'm so pissed. The dealer is being cool, but Gm customer care sucks. Does anyone at GM want to get involved out there? This to me is a clear case that qualifies for the California Lemon law. Anyone else have heater core failures? I will start a social media campaign and even contact the local news channel "problem solver" guy if I don't start getting results.
GM customer care actually told me that I should just trade the car in (at my own expense) if I didn't like the car. WHAT F-ING NERVE!!!!
So Gm knows there is a problem....but they don't want to address it properly. Gee, isn't how all these people got killed in ignition switch accidents...ignoring dangerous and known problems with their vehicles?
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Henry G.,
I'm very sorry to read about your heater core concerns. My heartfelt apologies also extend to your wife, who I hope is recovering well from the recent incident you described. What I'd be happy to do is research this further if you message me privately (while also providing your case number). Though I'm unable to guarantee anything, I can see where your case stands and try to assist from that point as much as possible. I look forward to hearing from you.
Kindly,
William R.
Chevrolet Customer Care