[futrocpd]

i worked for one of the 2 local cable companies here for a bit. In short you are right, they way they bill, service etc customers is beyond dumb. We lost a ton of customers to sat or the other company b/c they have better service and keep customers happy with price. In this economy it seemed to me that people were worried about price and service 2nd, which we pretty much sucked, unless we were running some kind of campaign. We even called about 30k customers offering up to 200 bucks cash back to just get people back.