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At this point in time, I am completely stumped by their reaction. Yes, the dealer is stalling. The only way to break the deadlock was to contact William R. on this forum and he opened a case.
I already took this to BBB and lost on a technicality. BBB Arizona requires four repair attempts. On the fourth visit to the dealer, they stated the 'air bag is operating as designed', even though the problem was repeatable when connected to a computer and with one of the employees in the car. I am sure they knew the BBB rules going into the fourth repair attempt.
After the BBB meeting (not during), I was offered up this letter. We did follow up one week later and tests were run by a specialist, however, no seat was ordered at that time. He did show us the 'legs up for one minute' method and it seemed to help.
The problem was intermittent but a year later is more consistent, so I decided to take Chevy up on their offer. I assumed there was no expiration date and the car is still under warranty. I took them at their word as any gentleman would.
However, the district rep. on the phone stated over and over again that I am responsible for my own repairs, even though it is still under warranty and there is clearly a problem.
By the way, the Chevy letter stated my wife is 5'2" and 160 lbs. She is actually 5'6" and 160 lbs, a very normal sized adult.
Their actions defy logic.
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