Here's what I've done to try and address this: I started a mod-admin discussion in the super secret mod cave that you can't find about how we need to be careful in that section of the site. It's my opinion that customers that have a bad experience are going to be more emotionally charged in their posts, and that might lead to some heated threads. We'll talk it out, and hopefully we see a lot less people getting banned in there. That being said, expect to see hostile, offensive, or unnecessary content revised to conform to site rules. I'll try to refrain from infracting anyone in there, but I'll let you know if your post had to be modified.
I'm all about the community here, so hopefully that comes through all this.
