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I'd be pissed off too.
Get to know the service manager - request a meeting - be nice, and ask him for help.
If that doesn't work escalate through the dealer management, then to the owner.
Hang in there.
__________________
Go from the presence of a foolish man, when thou perceivest not in him the lips of knowledge
General Motors ASEP, A.S. Automotive Technology, Telecommunications Specialist, CISCO Network Engineer
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