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I also have had it work both ways. I have had many VERY successful drop ships and one that certainly could have gone better. Turned out OK in the end for my customer, but he was not treated like the FIRST CLASS customer he should have been. That dealer put my customer behind his own.
That was also after my diligent work to find a good dealer to work with on the drop-ship. I too made MANY phone calls to find one I felt I could trust. There is no way we as salespeople can possibly know all the dealers outside our region. Sure, I know of a few that I would not hesitate to drop-ship to. But we don't know for sure until we have used them.
Scotty's words were a word of 'caution'. Take it for what it's worth...real-life experience!
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