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most aftermarket alarms have an option to lock on Remote Start or not to. Might simply be a matter of programming. I chose not to do it on my Yukon with an Autopage RS1000 since I have an engine driven compressor, and if im working out of the back of it, and remote start it, it locks me out and its annoying!!! Just take it back to the shop and have them check the settings. Hope this helps!
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