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Jeff,
GM's customer service seams like they are trained to read from scripts. They don't seam to be empowered to make decisions or even escalate claims.
And what is up with the hours? I am working an issue with a rep now and he comes to work at 2:00am and leaves at 10:00 am (Central time). Makes it tough to comunicate with him when I have meetings all morning. I tell him this and he still calls my cell when I am in meetings. I called him today at 7:00am central time, held for 7 minutes and got hung up on. I called back and left a message for him and have not heard from him...
I did learn that most of my issues were related to the dealer I was using. So, I fixed the last issue I had myself, with the help of a local shop. I took my receipts to the dealer and they paid me cash on the spot!!!
Some of these posts are probably hard to take but hearing the voice of the customer is priceless.
I certainly hope the improvements you refer to help.
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