Quote:
Originally Posted by Avalnch
I hope everyone here realizes that product and technical support can often be priceless.
Pedders provides a lot of help and info to any member who asks for it (regardless what parts they have on their car). Pedders have and race their own cars and itimately knows the tricks needed to make them go fast.
In comparison, I have yet to see a really good technical post by any BC Racing equipment vendor. Perhaps from a lack of searching the forums, but certainly they do not come to mind.
My experience with Pfadt has really made me glad that I chose them for my main suspension vendor and I think their price was well worth it. I'm wiling to pay a premium for their expertise and the way they back their products.
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I agree technical assistance is worth its weight in gold!
I only know of one other vendor that carries the BC racing product on this website. While I cannot speak to their level of customer support I can tell you that ours is second to none. We take phone calls on our cell phones practically 24/7. It is not uncommon for a customer to have issue installing a product at odd hours of the night. We try to be as accommodating as possible. I can tell you that if you search for us over on the GTO forums you will see the level of support that we give our customers.
We also use the products we sell. We are not just an online vendor. We have a full service installation shop and DO NOT sell anything we don't install.
I have been running on the BCR coilovers on my white 2ss/rs for about a month now and they have gotten the seal of approval from the boss. (my wife)
I have a different suspension on my twin turbo GTO and my wife hates the way that car feels. While it handles beautifully, it is way too stiff for her. That's originally why we went to BC in the first place. We knew their quality from working with other rebranded companies. They offered us a rebranding deal as well. They told us we could pick spring rates and all that good stuff.
Well let me tell you this up front. I am not an engineer, so me picking spring rates and damping rates would be a BAD idea. While I'm VERY picky on how my vehicle rides and handles I just don't have the exportise to be able to pick those settings.
So we just bought a set for a customer's GTO. To say we were impressed right out of the box would be an understatement. This particular customer is a drag racer. He lowered his ET by 2 tenths with just the coilovers.
From that point on we were a BC racing dealer. Not b/c we make a ton of money on them.( we don't) but because the product works!
We have found that out of the box BC racing knows what they are doing and has been able, time and time again, to satisfy myself and some of the pickiest customers I know.
This is my personal experience so take it for what it's worth.