Quote:
Originally Posted by Supermans
Yeah, I have to agree with you on this one. I don't see it looking good for GM in a PR sense with everything going on with the economy. I feel bad for all of those who own one of these affected vehicles. We are all going through rough times right now and anyone who bought a Chevy Impala during those years should be treated as loyal and or future customers that GM wants to keep to the brand. On principal, this is a defect fixed on future models and even though it was under old GM management, new GM should take the loss and cover the fixes. Yes it is a lot of money, however in the end when you treat your customers the right way, they will come back.
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Exactly. People buying new Impalas right now would seem to be pretty loyal customers (they'd almost have to be, wouldn't they).
On a side note, didn't the Toyota based Pontiac Vibe have a similar issue?