Quote:
Originally Posted by eckerj
I have an issue with my car, detailed in:
http://www.camaro5.com/forums/showthread.php?t=79840
The short and skinny version is that I have to wait and hope that parts on my car
fail again before the dealer will do anything about it.
This was confirmed by the GM Customer Assistance people who I talked to today.
Not a happy camper. |
Quote:
Originally Posted by eckerj
So, after posting in another area of camaro5, I did some searching through TSB's
hoping to find ones that matched my problems. I found two matching TSB's and
a "Service Update" (not sure if this is the same as a TSB):
#09-01-37-001 - Gurgle Type Noise Coming from Instrument Panel
#09-08-49-011 - Instrument Panel Cluster (IPC) Needle(s) Stick Intermittently
#09207A - HVAC Reprogram
My question is this: What is a TSB used for? Are these things that must be addressed
if the car is brought in for service? Or are these simply instructions for fixing
problems that are verified at the service department?
Thanks for any info/advice,
-Joe
p.s. The HVAC isn't a big problem, though I'd be comforted knowing it
was addressed.
|
Joe.
Sorry to hear you are having issues. First. the TSBs are bulletins for issues that customers are seeing or that have been found in a given car. These are issues that don't warrant a recall, but that have been seen and that dealers can fix should a customer come in with that given issue (
http://en.wikipedia.org/wiki/Technical_Service_Bulletin). If you are seeing those three issues in the TSBs you noted, you should call you dealer and tell them and give them the TSB numbers. They should be able to schedule your car in and correct those problems as spelled out in the TSBs.
For the other issues, something that you can try is when you experience the issue, push the OnStar button and have them run a diagnostics test. That may or may not work, but it can't hurt. If it is an intermittent problem, realize that it might be one of those things that the dealer has to see happen (which could be difficult). If you are having trouble reproducing the problem and the dealer still isn't investigating to your satisfaction, call the GM customer service line and see if they can help. If you get a case number, you can PM it to me and I can see what I can do to help.
Sorry you are having issues. I would try to tackle one or two at a time starting with the simpliest ones (or the ones with the TSBs). Then go from there. Hopefully everything can get corrected to your satisfaction.
Quote:
Originally Posted by stieger
Pete,
So I have been having a ton of problems with my camaro. See:
http://www.camaro5.com/forums/showthread.php?t=79065
I've been assigned a regional representative. Girl named Elizabeth, she's great tons of help, the whole nine yards, everything that GM says their customer service is 24/7. After a lot of turn around, and starting on 15 + days at the dealer this month, they are bringing in some GM engineer to look at my car. The problem is that they want me to drive around with him to show him the problems, which is perfectly fine. Except that the transmission jerk and the brakes are intermittent.
I guess what I'm trying to say is that I'm a little paranoid that none of my problems will show up when I'm out test driving with the engineer, and then he'll just blow me off as a complaining dick. Please let me know if there is anything I can do during/after the "test drive" to explain/show them that I'm not crazy?
Thanks |
Well, you have certainly done a good job of documenting your issues. That's a great thing. It also seems that GM things your issues are serious enough and real enough to send people to look at the car. Hopefully they see the issues live that you are seeing and they can handle it from there. I will look into if there is anything else you can do to prepare yourself. Can you please PM me your case number and your email and I will pass it along with my GM contacts and see if they have any suggestions for you. Sorry you are having issues.
Pete