I have the same problem with my iPhone 4, basically I plug it into the USB and it recognizes it and displays "indexing" with a 00:00 counter that never starts to count, then the Iphone screen displays device not supported. This is from what I gather an IOS5 issue, but when I called Apple they had me do a hard reset on the iPhone (no data lost) and it worked like a charm. I do need to get into the dealer for a software upgrade to my PDIM, hopefully that will solve this issue.
Note: when I use my regular iPod or iTouch there are no issues whatsoever.
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