I did another live chat and talked with a different person this time. Basically I said, "Hey, what's up with the Camaro?" She had to put me on hold to check. She came back a few minutes later not knowing a thing, and then she abruptly ended the chat. that was rude..
So later on, I finally get my phone call from courtesy, and you know what I asked... I can't believe it... they put me on hold to check!!!
I'm not sure anyone there even knows what a Camaro is.
They get back on the phone and tell me that the Camaro will not be released for sale anytime this year- blah, blah, blah...
Yeah so why was I told it would be released within the next few months? Answer: a simple minor misunderstanding.
You mean your associate can't read?
Everyone who works in sales or claims to be able to answer questions should have an in-depth knowledge of all products their company offers for sale, and that includes products and or promotions on their website or other advertisements.
I talked with a guy I met at a gas station who was driving a 2nd gen Camaro. I asked him if he was planning to upgrade to the new Camaro and he said that he still hasn't seen the concept. huh? Guess he works a lot... But for people like that, courtesy should pull the Camaro banner until they get everyone up to speed on 1. what a Camaro is, and 2. approximately when it will go on sale.
Whatever, it's all good.
