Quote:
Originally Posted by Chevrolet Customer Svc
Greetings 93B4C,
Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.
Best regards,
William R.
Chevrolet Customer Care
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Odd indeed. The service writer had never seen it happen before. The assembly is back ordered, so delivery date is undetermined. Hopefully sooner than later. I'll update the thread.