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05-18-2014, 01:05 PM
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#1 |
 Drives: 2001 Chevrolet Monte Carlo SS Join Date: Dec 2008
Location: New Jersey
Posts: 10
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Loaner Car Policy Question
I have a 2013 Camaro SS Convertible. Recently I have been noticing noise when turning the steering wheel, as well as the OnStar exclamation point light coming on in the rearview mirror. I just happened to be near my dealer on Saturday and decided to stop by and see what they said. I figured since it was a Saturday afternoon and I came by without an appointment, they would just have me make one, but the service guy very nicely asked me to pull the car up and he got in and listened for the noise and agreed that he heard something wrong. However, since I didn't have an appointment, we scheduled on for Tuesday.
My question is regarding the loaner car policy when I drop my car off on Tuesday. Does GM have a policy, or does each dealer do things their own way? Also, if GM does have a policy that dealers must follow, what is it? I was a little concerned because he made it sound like I would drop my car off Tuesday morning, and my the end of the day, if they decided they need to keep the car longer, they would call Enterprise for a loaner car for me. I was hoping I would be able to get a car right away, rather than having to wait till the end of the day. I would rather not have to get a ride to work from the dealer, then another ride back to the dealer to pick up a loaner car. I was just wondering what the normal policy is. Thank You!! |
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05-18-2014, 01:51 PM
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#2 |
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Drives: 2016 1LT RS Camaro; 72 Chevelle Join Date: Apr 2008
Location: Central Point, OR
Posts: 5,688
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I can't say for sure what or if there is an "official" policy, but whenever I have to leave my car with the dealer, they always give me one of their used cars to drive @ no charge (assuming the car is in for warranty work, which sounds like your case)... I got a 13 Buick Verano 2.0 turbo last time. It was a fun car. Almost didn't want to give it back.
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05-18-2014, 04:29 PM
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#3 |
   
Drives: 2011 RS Join Date: Apr 2011
Location: Florence New Jersey
Posts: 1,125
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I have always dropped my car off in the afternoon, the day before my appointment and Enterprise would pick me up. The next day, if they haven't finish with the car, I would just keep using the rental. The day my car got done I would drive the rental back to Enterprise and they would drive me to the dealer. Try to drop off the day before, then you won't have to worry about doing everything and getting to work that morning.
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05-18-2014, 09:21 PM
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#4 | |
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Drives: 2001 Chevrolet Monte Carlo SS Join Date: Dec 2008
Location: New Jersey
Posts: 10
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Quote:
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06-02-2014, 11:06 AM
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#5 | |
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Res Ipsa Loquitur
Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012
Location: Southern Maryland
Posts: 726
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Quote:
__________________
"STREET LEGAL" 2013 Camaro 2SS/RS LS3 Convertible -- 2.9l Whipple Supercharger, CDC SportBar, Cordon CR-1 and MRR M017 wheels, Hex Vents, RPI ZL1 Splitter, CAI, Pfadt Tri-Y Headers, high-flow cats, ZR1 3 bar map sensor, ZL1 fuel pump, 3.875" pulley, ADM FPCM, 1LE PCV Oil Separator Kit, Elite Catch Can, APEX scoop and washer bottle relocation kit, Hotchkis lowering springs, BMR sways, BMR toe rods, BMR trailing arms, 620 rwhp, 564 rwtq, and tuned by Andrew Zurick of Complete Street Performance by way of Maryland Speed.
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06-02-2014, 06:43 PM
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#6 | |
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Drives: 2001 Chevrolet Monte Carlo SS Join Date: Dec 2008
Location: New Jersey
Posts: 10
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Quote:
Regarding the loaner car - I had to call to reschedule my original appointment, and when I did, I asked again about a loaner car and they said they would have one ready for me. I dropped the car off on a Tuesday morning and picked it up Wednesday after work, so I had a 2011 Cruze LTZ for that time. |
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06-04-2014, 02:28 PM
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#7 |
 
Drives: Blue Ray 2SS Join Date: Jul 2013
Location: Elyria
Posts: 262
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The red exclamation point that comes on intermittently in the rear view mirror is because you don't have a current onstar subscription and it is just a reminder from onstar, there is no issue with the mirror.
Paul |
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06-05-2014, 08:00 PM
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#8 | |
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Drives: 2001 Chevrolet Monte Carlo SS Join Date: Dec 2008
Location: New Jersey
Posts: 10
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Quote:
The dealer did say there was a problem with my mirror and replaced it. The new mirror hasn't shown the light since. |
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06-06-2014, 03:29 PM
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#9 |
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Drives: Blue Ray 2SS Join Date: Jul 2013
Location: Elyria
Posts: 262
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I was wrong, sorry. Now that I'm at work I checked for bulletins and found one for mirror replacement or reprogramming depending on the build date:
 Service Information        2013 Chevrolet Camaro | Camaro VIN F Service Manual 3106 | Document ID: 3627593 #PIC5877A: OnStar System Setting Intermittent Red Fault Indicator And History DTC U1804 - (Sep 27, 2013) Subject: OnStar System Setting Intermittent Red Fault Indicator And History DTC U1804  Models: 2013 Chevrolet Camaro with Frameless Inside Rearview Mirror (RPO DBX) This PI was superseded to update recommendations. Please discard PIC5877.The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI. Condition/Concern A customer may report that a red fault indicator comes up on the mirror at times. When checking for codes, only DTC U1804 may be set as history in the VCIM. Recommendation/Instructions For 2013 Camaro's built before January 1, 2013 – Replace the mirror. These mirrors are not programmable and a replacement mirror will have the newest software. No programming is required. For 2013 Camaro's built on, or after, January 1, 2013 - Attempt to program the Inside Review Mirror Module (ISRVM) with the latest calibration in TIS2Web prior to mirror replacement. These vehicles have a programmable mirror and the newest calibration should correct the issue. Warranty Information For vehicles repaired under warranty, please select the appropriate labor operation listed below: Labor Operation Description Labor Time 2050360 Inside Rearview Mirror Replacement Use Published Labor Time *2880108 Inside Rearview Mirror Programming and Setup 0.4 hr * This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide. Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed. I think your problem should be taken care of. Paul |
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06-06-2014, 09:26 PM
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#10 |
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Res Ipsa Loquitur
Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012
Location: Southern Maryland
Posts: 726
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I have an appointment Wednesday to have my mirror looked at.
__________________
"STREET LEGAL" 2013 Camaro 2SS/RS LS3 Convertible -- 2.9l Whipple Supercharger, CDC SportBar, Cordon CR-1 and MRR M017 wheels, Hex Vents, RPI ZL1 Splitter, CAI, Pfadt Tri-Y Headers, high-flow cats, ZR1 3 bar map sensor, ZL1 fuel pump, 3.875" pulley, ADM FPCM, 1LE PCV Oil Separator Kit, Elite Catch Can, APEX scoop and washer bottle relocation kit, Hotchkis lowering springs, BMR sways, BMR toe rods, BMR trailing arms, 620 rwhp, 564 rwtq, and tuned by Andrew Zurick of Complete Street Performance by way of Maryland Speed.
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